Help centre
Before you buy.
Cannot find the answer? Message the shop.
Questions
Delivery, returns and age checks.
Cannot find the answer? Message the shop.
01
Do you verify age?
Yes. You must be 21 or over. We verify age at checkout and carriers verify it on delivery.
02
How fast is delivery?
Orders placed before 2 pm ship the same day. Most arrive in two to three working days.
03
Can I return a device?
Unused items can be returned within 30 days. Faulty devices are replaced free of charge.
04
Which device should I choose?
Pod systems are simple and portable, tank kits offer more flavour and control. Our guides explain the difference.
05
Do you sell nicotine-free e-liquids?
Yes, in every flavour range, alongside a choice of nicotine strengths.
06
Is shipping discreet?
Yes. Plain, unmarked packaging with no product descriptions on the outside.
Need help choosing?
Message the shop and we will recommend a setup.